Privacy Policy

Introduction

This Privacy Policy explains how Spyre collects, uses, stores, shares, and protects personal data when you visit our website, contact us, upload a CV, buy services, use the claimant portal, or take part in CV review and collaboration features.

In this policy, "Spyre," "we," "our," and "us" means Spyre, the controller of the personal data described here.

Who We Are

Spyre can be contacted at hello@spyre.co or by post at 1029 Finchley Road, London, NW11 7ES, United Kingdom.

If you have questions about this policy or want to exercise your privacy rights, contact us at hello@spyre.co.

Personal Data We Collect

Depending on how you interact with Spyre, we may collect:

• Contact details such as your name, email address, phone number, postal address, and account identifiers.
• Career and profile information such as your CV, employment history, education, skills, desired roles, locations, salary information, application details, interview information, and related notes you provide to us.
• Files and supporting documents you upload, including CVs, cover letters, forms, and other career materials.
• Messages you send through contact forms, checkout notes, live chat, collaboration comments, or other support channels.
• Account, sign-in, and session data such as invitation status, authentication events, claimant portal session data, one-time verification activity, and secure session tokens.
• Transaction and service data such as services selected, package preferences, checkout session details, payment confirmation status, and related customer support records.
• Technical and usage data such as IP address, browser type, device information, pages viewed, referring URL, timestamps, error logs, and interactions with our website and portal.
• Cookie and local storage data used to keep you signed in, preserve progress, remember review status, and maintain secure routing across the site and portal.

Some CVs or supporting documents may contain sensitive personal data, such as health information, diversity information, or membership details that you choose to include. Please only share that kind of information where it is relevant and you are comfortable providing it.

How We Collect Data

We collect personal data:

• directly from you when you fill out forms, create an account, upload files, or contact us;
• from your use of the website and claimant portal through cookies, local storage, and server logs;
• from service interactions such as CV reviews, collaboration sessions, and support exchanges;
• from service providers involved in authentication, payments, hosting, support, and communications.

How We Use Personal Data

We use personal data to:

• provide CV reviews, salary analysis, application support, and other career services;
• create and manage user accounts, claimant portal access, and collaboration sessions;
• respond to questions, support requests, refunds, and complaints;
• process purchases, verify payment status, and maintain transaction records;
• send service-related communications, updates, confirmations, and security notices;
• improve the quality, usability, security, and reliability of our website and services;
• detect abuse, enforce rate limits, prevent fraud, and protect users, systems, and business operations;
• comply with legal, regulatory, accounting, and contractual obligations.

Our Lawful Bases

Where UK GDPR, EU GDPR, or similar laws apply, we rely on one or more of the following lawful bases:

• contract, where we need your data to provide the services you asked us to deliver;
• legitimate interests, such as running and improving our platform, supporting customers, and securing our services;
• legal obligation, where we must keep records or disclose information under applicable law;
• consent, where the law requires it, including for certain optional communications or technologies.

Automated Review and Profiling Tools

Some Spyre services use automated tools to assess CV content, generate ATS-related feedback, estimate salary ranges, or support workflow recommendations. These tools help us provide faster and more relevant outputs.

We do not use those tools as the sole basis for decisions that produce legal or similarly significant effects about you. They are used to support service delivery, and human review may also be involved.

When We Share Personal Data

We may share personal data with:

• our employees, contractors, consultants, and CV specialists who need access to deliver services;
• service providers that support authentication, payments, infrastructure, document handling, customer communications, and live chat functionality;
• professional advisers such as lawyers, accountants, auditors, and insurers;
• regulators, courts, law enforcement, or other authorities where required by law or to protect legal rights;
• a buyer, investor, or successor organization if all or part of our business is reorganized, sold, or transferred.

We do not sell your personal data.

International Transfers

Some of our suppliers or service providers may process personal data outside the United Kingdom or your home jurisdiction. Where that happens, we take steps to ensure appropriate safeguards are in place, such as relying on adequacy decisions or approved transfer mechanisms where required by law.

Cookies, Local Storage, and Similar Technologies

We use cookies and similar technologies to keep the website functioning, maintain secure sessions, preserve progress in review and collaboration flows, remember account-related state, and support live chat or embedded services where enabled.

You can manage cookies through your browser settings. More detail is available in our Cookie Policy.

Data Retention

We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

• Account and portal data are kept while your access remains active and for a reasonable period afterward.
• CVs, supporting documents, and collaboration materials are kept for as long as needed to deliver and support the relevant service.
• Contact and support records are kept for as long as needed to manage the enquiry and related follow-up.
• Transaction and payment records may be retained longer where required for tax, accounting, fraud prevention, or legal compliance.
• Security logs and technical records are generally retained for shorter periods unless needed for investigation or compliance.

How We Protect Personal Data

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or disclosure. These measures may include access controls, secure session handling, rate limiting, and operational safeguards appropriate to the nature of the data we process.

No online service can guarantee absolute security. You should also help protect your information by keeping passwords, review links, collaboration links, and verification codes confidential.

Your Rights

Depending on where you live, you may have privacy rights that include the right to access, correct, delete, restrict, or object to certain processing of your personal data, and in some cases the right to data portability or to withdraw consent.

To make a request, email hello@spyre.co. We may need to verify your identity before completing your request.

If you are in the United Kingdom and believe your data has been handled unlawfully, you can complain to the Information Commissioner's Office (ICO).

Children's Privacy

Spyre's services are generally intended for jobseekers, professionals, and adult claimants. We do not knowingly collect personal data from children in a way that requires parental authorization unless that authorization has been provided.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy notices separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. We will post the updated version on this page and revise the "Last updated" date above.

Contact Us

For privacy questions, data requests, or complaints, contact us at hello@spyre.co or write to Spyre, 1029 Finchley Road, London, NW11 7ES, United Kingdom.

You can also use our contact page for general support enquiries.